Welcome! These Terms and Conditions ("Terms") govern your access to and use of the software products and services (collectively, the "Services") provided by Alpha IT Solutions Ltd, a company registered in England and Wales (company number 15837037), whose registered office is Tallow Close, Dagenham, England, RM9 6EF ("Company," "we," "us," or "our").

Please read these Terms carefully. By purchasing, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use our Services.

These Terms should be read together with our Privacy Policy and Cookie Policy.

Last updated: 27 July 2026

1. Definitions

"Services" refers to all products and services provided by us, including but not limited to software products, web design and development, cybersecurity services, cloud solutions, and IT support.
"Client" ("you" or "your") refers to the individual, company, or entity purchasing or using the Services.
"Agreement" refers to these Terms and any related Service Order, Scope of Work (SoW), or proposal.
"Intellectual Property" refers to all copyrights, patents, trademarks, trade secrets, and other proprietary rights.

2. Scope of Services

We agree to provide the Services as described in the applicable Scope of Work (SoW) or proposal provided to you. Any changes to the scope must be agreed upon in writing by both parties.

2.1. Software Products

We grant you a non-exclusive, non-transferable license to use our software products strictly in accordance with this Agreement and any accompanying documentation. You may not reverse-engineer, decompile, or resell the software.

2.2. Web Design & Development

Scope & Revisions: We will provide the web design services as outlined in the SoW, including a specified number of revision rounds. Additional revisions may incur extra charges.
Client Responsibilities: You must provide all necessary content (text, images, logos) and feedback in a timely manner.
Acceptance: The project will be considered complete and accepted after a final review period (e.g., 10 business days) unless we are notified of specific issues in writing.

2.3. Cybersecurity Services

Scope: Our services (e.g., penetration testing, monitoring, consulting) are designed to identify and mitigate security risks.
No Guarantee: You acknowledge that no cybersecurity service can guarantee 100% protection against all threats. We are not liable for security breaches that occur despite our reasonable efforts.
Client Cooperation: You must provide all necessary access to systems and personnel and follow our security recommendations to the best of your ability.

2.4. Cloud Services

Third-Party Providers: Our cloud solutions may rely on third-party providers (e.g., AWS, Azure, Google Cloud). You agree to be bound by the terms of service of any such provider.
Data & Backup: You are responsible for maintaining your own backups. While we may offer backup services, we are not liable for any loss of data.
Uptime: We will use commercially reasonable efforts to ensure service availability, subject to the uptime guarantees of our third-party providers and scheduled maintenance.

2.5. IT Support

Scope: We will provide remote and/or on-site IT support as defined in your service plan.
Response Times: We will use reasonable efforts to meet the response times specified in your service plan, but these are good-faith estimates and not guarantees.
Exclusions: Support for personal devices, unsupported software, or issues caused by user negligence may be excluded or billed separately.

3. Fees and Payment

Invoicing: Fees for Services will be invoiced as specified in the SoW or service plan (e.g., monthly, per-project).
Payment Terms: All invoices are due within 30 days of the invoice date.
Late Fees: Overdue payments may be subject to a late fee of 1.5% per month or the maximum rate permitted by law.
Suspension: We reserve the right to suspend Services for non-payment of overdue invoices.

4. Intellectual Property

Client Content: You retain all Intellectual Property rights to the content you provide to us (e.g., text, logos, images).
Our Pre-existing IP: We retain all rights to our pre-existing tools, code, software, and know-how used in providing the Services.
Deliverables: Upon full and final payment, we grant you a worldwide, royalty-free, non-exclusive license to use the final deliverables (e.g., the completed website). We retain the right to use the deliverables in our portfolio.

5. Confidentiality

Both parties agree to treat all non-public information received from the other party as confidential. This includes business secrets, client lists, and technical data. This obligation will survive the termination of this Agreement.

6. Warranties and Disclaimers

ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." Except as expressly stated in this Agreement, we disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We warrant that Services will be performed in a professional and workmanlike manner.

7. Limitation of Liability

IN NO EVENT SHALL ALPHA IT SOLUTIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, OR GOODWILL) ARISING FROM OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO US UNDER THIS AGREEMENT IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

8. Term and Termination

Term: This Agreement begins on the date you first use the Services and continues until terminated.
Termination for Cause: Either party may terminate this Agreement if the other party commits a material breach and fails to cure such breach within 30 days of written notice.
Termination for Convenience: For ongoing services (like IT support or cloud hosting), either party may terminate this Agreement for any reason with 30 days written notice.
Effect of Termination: Upon termination, you must immediately pay all outstanding fees. Sections 4, 5, 6, 7, and 9 shall survive termination.

9. General Provisions

Governing Law: This Agreement is governed by and construed in accordance with the laws of England and Wales.
Dispute Resolution: The parties will first attempt to resolve any dispute in good faith. If that fails, the courts of England and Wales have non-exclusive jurisdiction. Nothing in this clause affects the statutory rights of a consumer, including the right to bring proceedings in their local courts.
Force Majeure: Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control (e.g., acts of God, war, pandemic, cyberattacks by third parties).
Entire Agreement: This Agreement (including any SoW) constitutes the entire agreement between the parties and supersedes all prior proposals and understandings.
Amendments: We may update these Terms from time to time by posting the new version on our website. Your continued use of the Services after such a change constitutes your acceptance of the new Terms.

10. Data Protection

How we handle your data: We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Full details are in our Privacy Policy.
Controller and processor: Where we process personal data on your behalf while delivering the Services (for example device monitoring or support), you are the data controller and we act as your data processor. In those cases a written Data Processing Agreement applies, and we act only on your documented instructions.
Your responsibilities as controller: You confirm that you have a valid lawful basis for any processing you instruct us to carry out, that you have completed any required Data Protection Impact Assessment, and that you have informed the individuals concerned. This is particularly important for any workplace monitoring — monitoring staff without telling them is unlawful. Free templates are available on our Downloads page.
Security and breaches: We maintain appropriate technical and organisational measures to protect personal data, and will notify you without undue delay on becoming aware of a personal data breach affecting your data.
Deletion: On termination we will delete or return personal data processed on your behalf, except where we are required by law to retain it.

11. Cancellations and Refunds

This section applies in addition to your statutory rights, which are not affected by these Terms.

Consumers – 14-day right to cancel: If you are a consumer buying at a distance, you normally have 14 days from purchase to cancel and receive a refund under the Consumer Contracts Regulations 2013.
Digital downloads – important: When you buy downloadable software, you are asked to consent to immediate supply and to acknowledge that you will lose the 14-day right to cancel once the download begins. If you have not yet downloaded the software, you may still cancel within 14 days for a full refund.
Faulty software: If the software is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Contact us and we will put it right.
Services and ongoing plans: Monthly support plans may be cancelled with 30 days’ written notice. Fees for work already carried out remain payable. Project work cancelled part-way is charged for the work completed to that point.
Business customers: The statutory cancellation rights above apply to consumers. Business purchases are governed by the applicable Scope of Work and these Terms.
How to cancel: Email info@alphaitsolutions.uk with your order details. Refunds are issued to the original payment method within 14 days of us accepting the cancellation.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Alpha IT Solutions Ltd

Registered in England and Wales, company number 15837037

Registered office: Tallow Close

Dagenham, England, RM9 6EF

Email: info@alphaitsolutions.uk

Landline: 020 3411 1886

Mobile: 07853 610930

Terms & Conditions