Flat-rate, published pricing
Our rates are on the website. You can work out roughly what you will pay before you speak to anybody.
- £50 / £77 / £108 per user/mo
- No minimum spend
- No hidden fees
IT support in Romford
Havering's commercial centre, supported by a team four miles away in Dagenham, with prices published before you call.
The commercial centre of Havering
Romford is the largest commercial centre in this part of Essex and the mix is unusually broad. There is the retail core around The Liberty, The Brewery and the market that has run since 1247; a substantial professional-services layer of accountants, solicitors, insurance brokers and recruiters; healthcare around Queen's Hospital and the surrounding practices; and trade, motor and light-industrial businesses along Rom Valley Way and out towards Harold Wood.
What those have in common is that they are almost all owner-managed and almost none of them have an IT department. The person handling IT is usually a director who has picked it up, or an office manager who is good with computers. That works until it does not. Typically that is the point of a ransomware incident, a failed backup, or a member of staff leaving with access nobody revoked.
Since the Elizabeth line reached Romford, more London-facing businesses have based themselves here, which has raised expectations. Clients increasingly ask Romford suppliers the same security questions they would ask a City firm.
Replacing an ad-hoc arrangement
If IT is currently handled by whoever is least busy, the first job is finding out what you actually have.
- Full audit & asset register
- Documented environment
- Structured handover
Cyber Essentials for tenders
Havering businesses bidding for public-sector and larger private contracts are increasingly asked for certification.
- Cyber Essentials readiness £99/mo
- CE Plus readiness £1,755/yr
- Gap assessment first
Break-fix without the premium
No contract? You can still call us. The hourly rate is meaningfully higher though, and we would rather be honest about that.
- £86/hr on a plan
- £126/hr without one
- £167/hr out-of-hours
Covering Romford and Havering
We are based in Dagenham, roughly four miles south-west of Romford town centre, with the A12, A118 and A125 between us. On-site work across RM1 to RM7, including Gidea Park, Collier Row, Harold Wood and Rush Green, is part of our normal coverage rather than a special arrangement.
One thing worth saying plainly to Romford businesses: we publish our prices, and almost no local competitor does. If you are comparing quotes, we have written up what IT support actually costs in this part of London, including the per-user, per-device and break-fix models, in our 2026 pricing guide.
What we do for Romford businesses
Talk to us about Romford
Alpha IT Solutions Ltd
Tallow Close, Dagenham, London, RM9 6EF
Phone: 020 3411 1886
Email: info@alphaitsolutions.uk
Office hours: Monday to Friday, 9am to 6pm
Tell us what you are running and we will come back within one business day with a free, no-obligation IT health check. Our full rate card is on the pricing page. We publish it so you can rule us in or out before you pick up the phone.
Frequently asked questions
How far is Romford from your office?+
About four miles. We are based at Tallow Close, Dagenham, RM9 6EF, so on-site visits across RM1 to RM7 are routine.
What does IT support cost in Romford?+
Our managed plans are £50, £77 and £108 per user per month excluding VAT, with no minimum spend. Those figures are published rather than quoted on request, and our pricing guide explains how they compare to typical London rates.
We already have someone who does our IT. Can you work alongside them?+
Yes. Some clients keep an internal person for day-to-day support and use us for monitoring, security, backup and escalation. We will document everything either way, so nobody is dependent on one person's memory.
Do you charge extra for on-site visits?+
Visits covered by your managed agreement are included. Work outside the agreed scope is £86 per hour for contract clients, against £126 per hour without an agreement.
Can you help us pass a client's security audit?+
Usually, yes. Most audits and questionnaires map closely onto the Cyber Essentials controls, so certification is the efficient route. That is £99 per month managed, including the gap assessment and remediation.
Do you support Havering businesses outside Romford itself?+
Yes. Gidea Park, Harold Wood, Collier Row, Rainham, Hornchurch and the rest of the borough. Rainham and Hornchurch have their own pages.
Other areas we cover
IT support in Romford, done properly
Free, no-obligation IT health check. We'll tell you what's actually wrong and what it costs to fix.