The most common reason businesses stay with an IT company they've stopped trusting is the fear of moving. Here's what actually happens.
Almost nobody stays with an IT provider they are unhappy with because they think it will improve. They stay because switching sounds like a week of chaos: email down, nobody able to log in, passwords nobody has, and a former supplier with no reason to be helpful.
That fear is reasonable. It is also mostly avoidable, and it is worth being honest about which parts are real. The genuinely risky moments in a handover are few and specific: a mail cutover, a domain transfer, an admin account reset. Everything else is documentation, and documentation can be done quietly in the background while your current arrangement carries on working.
We find out what you actually have: devices, servers, licences, domains, backups, who has administrator rights and where your data really lives. Nothing changes at this stage.
Most handovers go wrong because nothing was ever written down. We produce documentation you own outright, so this is the last difficult switch you have to make.
Our monitoring, patching and backup go in alongside your existing setup. For a period both are live, which means there is no moment where you are relying on neither.
The few genuinely disruptive steps are scheduled with you, outside business hours where possible, with a defined way back if something misbehaves.
These come up often enough that they are worth checking regardless of who looks after your IT.
If the answer to any of those is uncomfortable, that is worth acting on this month, whether you call us or not.
None of those are about competence, particularly. They are about a service model that stops scaling once a business passes about ten people.
Onboarding is part of taking you on rather than a separate invoice. From there you are on the published rates: £50, £77 or £108 per user per month, monthly rolling, 30 days' notice, no minimum spend. If replacing something is genuinely necessary, we quote it separately and tell you why before you commit.
Not sure whether it is worth moving? The free IT health check takes two minutes and tells you where you actually stand. No email required, and you can act on the answers yourself.
Normally none. Monitoring and documentation are set up alongside your existing arrangement, so both are running before anything is turned off. The only genuinely disruptive moments, a mail cutover and a domain change, are scheduled with you in advance and outside business hours where possible.
It happens, and it is not fatal. We can rebuild an asset register by discovery rather than handover, and reset access at the source: domain registrar, Microsoft 365 tenant, hosting account, as long as your business is the registered owner. That last point is the one worth checking early.
You should. If your current provider holds your domain or your Microsoft 365 tenant in their own name rather than yours, that is the single most important thing to fix, whether or not you ever switch. We will tell you what we find, in writing.
For a typical office of 10 to 40 people, a few weeks from first audit to fully managed. Most of that is deliberate pace rather than difficulty. Running old and new in parallel for a period is what keeps it uneventful.
No. Managed agreements run monthly with 30 days' notice and there is no minimum spend. If we are asking you to leave a provider who locked you in, it would be a poor look to lock you in ourselves.
Onboarding covers auditing your environment, documenting it and transferring accounts. That is part of taking you on rather than a separate bill. Where genuine project work turns up, like replacing an unsupported server, we quote it separately and up front.
A free, no-obligation audit of your current setup. You keep the findings whether or not you move.