Managed IT

Managed IT support for East London SMEs

Your outsourced IT department. Monitoring and patching handled, a helpdesk with no ticket cap, and one predictable monthly fee.

What managed IT support actually means

Most small businesses in East London still buy IT the same way they buy a plumber: something breaks, you call someone, you get a bill. That model is usually called break-fix, and it has one obvious flaw. Your IT company only earns when your systems fail, and you only find out about a problem when it has already stopped someone working.

Managed IT inverts that. We watch your machines and your network around the clock, apply security updates on a schedule, and fix most faults before anyone in your team notices. You pay a flat amount per user per month, so a quiet month and a difficult one cost the same. It also means we earn more when your systems behave, which is the incentive you actually want your IT company to have.

We are based in Dagenham and work on site across Barking, Romford, Ilford, East London and Essex, with remote support for businesses anywhere in the UK.

What is included

Proactive monitoring

Monitoring and alerting across every endpoint and server, around the clock. Faults reach us as alerts, not as complaints from your staff.

  • 24/7 monitoring & alerting
  • Automated patch management
  • Monthly health reporting

Unlimited helpdesk

Remote and on-site support for your staff. Unlimited on all managed plans. No per-ticket charges, no clock-watching.

  • Remote & on-site support
  • Mon–Fri 8am–6pm on Essential
  • 24/7 out-of-hours on Complete

Networks & servers

We design and install the network, then keep looking after it. Firewalls, switches, servers, wired and wireless.

  • Firewalls & switches
  • Wi-Fi coverage planning
  • Server management

Documentation

A maintained asset register, and your environment written down. You are never in the dark, and never locked in.

  • Full asset register
  • Network documentation
  • Quarterly vCIO review

Plans and pricing

All managed IT is priced per user, per month, excluding VAT, on a monthly rolling agreement with 30 days' notice to cancel. There is no minimum monthly spend.

Essential£50/user/mo

24/7 monitoring, automated patching, business-hours helpdesk, endpoint antivirus, asset register, monthly health report.

Professional£77/user/mo

Everything in Essential plus managed backup with tested restores, EDR, email security, phishing training and a quarterly vCIO review.

Complete£108/user/mo

Everything in Professional plus 24/7 out-of-hours support, SIEM & log retention, MDR, compliance reporting and an annual DR test.

Work that falls outside the agreement is charged at £86 per hour for contract clients. Without an agreement, break-fix work is £126 per hour, roughly 47% more. Out-of-hours call-outs are £167 per hour with a two-hour minimum. Servers are £162 per server per month and managed network devices £34 each per month.

The full breakdown, including compliance add-ons and project rates, is on the pricing page. If you want to understand how these numbers compare to the London market, we wrote a detailed guide: how much IT support costs in London in 2026.

Your own client portal

Managed clients get an account on Alpha IT Client Management. We built that portal and we run it ourselves rather than reselling somebody else's. It gives you hardware diagnostics for every managed device, remote access for our engineers, and security alerts as they happen, in one place instead of scattered across email threads.

It is the practical answer to the question most businesses cannot answer about their own IT: what have we actually got, and is any of it in trouble right now.

These are wide screens. Scroll each one sideways, or tap to zoom.

Alerts screen in the Alpha IT client portal showing six monitoring alerts graded minor to critical, including a quarantined trojan and 14 devices missing security updates.
We start with what fired overnight. Monitoring raises alerts against the device that produced them, graded from minor to critical. The morning job is to clear this list: acknowledge, investigate, fix. Most of these are closed before the client opens their laptop.
Helpdesk screen in the Alpha IT client portal listing support tickets with status, assignee and age.
Then the tickets people actually raised. Every request is logged, owned and time-stamped, with the whole thread kept on the ticket instead of scattered across inboxes. You can see what is open, who has it and how long it has been sitting there. That includes the ones we opened ourselves off the back of an alert.
Backup monitoring screen in the Alpha IT client portal showing five monitored devices with success, warning and stale status against immutable cloud targets.
Backups get checked daily, not annually. A backup nobody verifies is a rumour. The dashboard shows what is monitored, what succeeded, what threw a warning and what has gone stale. A machine that quietly stopped backing up gets caught in a day rather than discovered during a restore.
Asset register in the Alpha IT client portal listing managed devices with specification, age and warranty status.
The asset register stays current. Every managed machine, its specification, its age and its warranty position, kept up to date automatically instead of in a spreadsheet somebody last touched two years ago. This is what makes replacement budgeting a decision rather than a surprise.
Licence register in the Alpha IT client portal showing vendor, seats used, renewal countdown and cost for each software subscription.
Licences and renewals are tracked before they bill you. Seats paid for against seats actually used, with renewal dates counting down, so nothing auto-renews into a subscription nobody uses any more. Note the £0 lines. Managed EDR and immutable cloud backup sit inside the plan fee rather than being billed on top.
On-boarding and off-boarding screen in the Alpha IT client portal showing joiner and leaver checklists with completed steps ticked off.
And starters and leavers follow a checklist. Joiners and leavers run against a fixed list. Account created, licence assigned, MFA enrolled, encryption confirmed. On the way out, sessions revoked and data ownership transferred. Offboarding is where most small businesses leak access, so it is the half that gets tracked hardest.

The client shown is fictional. “Northgate Joinery Ltd” does not exist. These screens run on a demonstration tenant we built for this page, with invented staff, device names and ticket history. We do not publish real client data, and under UK GDPR that data belongs to our clients rather than to our marketing. The portal itself, and the process it shows, are the real ones.

Visit the client portal →

Who we work with

One example we can name: STF Electrics, an electrical contractor working across residential wiring and smart home automation. We designed and built their website, and we host it alongside the rest of their IT. That is the point. When their domain, email and site all need to work together, there is one team responsible rather than two pointing at each other.

You can see more of the work on our portfolio.

Frequently asked questions

How quickly do you respond?+

Managed clients get priority response, with a one-hour response target on our Complete tier. In practice, 24/7 monitoring means we often open a ticket before anyone in your team has noticed a problem.

Is the helpdesk really unlimited?+

Yes. Support covered by your plan has no ticket cap and no per-call charge. Project work and anything outside the agreed scope is quoted separately or billed at the £86 contract hourly rate.

Do we have to sign a long contract?+

No. Managed agreements run monthly with 30 days' notice to cancel. We would rather keep your business by doing the work well than by locking you into a three-year term.

Is there a minimum spend?+

No. There is no minimum monthly spend. You pay the per-user rate for the people you actually have, from £50 per user per month on Essential.

Can you support staff working from home?+

Yes. Monitoring and helpdesk are delivered remotely as standard, so it makes no difference whether a laptop is in your office in Dagenham or at someone's kitchen table.

Do you take over from our current IT provider?+

Routinely. We audit what you have, document it, agree a handover window, then take over monitoring and support. You keep the asset register either way. It is yours.

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